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Student Complaints - Compliance

Elmira College is committed to resolving formal student complaints through internal processes and procedures outlined the College Bulletin and Code of Conduct.  Students are expected to utilize these procedures to address concerns and/or complaints in a timely manner so the College can resolve responsively.

Elmira College participates in Federal student financial aid programs under Title IV of the Higher Education Act of 1965 and thus is required to: “make available for review to any enrolled or prospective student upon request, a copy of the documents describing the institution’s accreditation and its State, Federal, or tribal approval or licensing.  The institution must also provide its students and prospective students with contact information for filing complaints with its accreditor and with its State approval or licensing entity and any other relevant State official or agency that would appropriately handle a student’s complaint.” 

To comply with this requirement, Elmira College provides the following information to our prospective students and current students. 

Elmira College Links

In the unlikely event that a student’s issue cannot be resolved by Elmira College, students may file a complaint with the Office of College and University Evaluation, New York State Education Department.  This office should only be contacted if Elmira College has not responded to a student complaint for resolution.  Contact information is listed below:

Office of College and University Evaluation
New York State Education Department
5 North Mezzanine
89 Washington Avenue
Albany, NY 12234
Telephone: (518) 474-3852
www.highered.nysed.gov/ocue/spr/COMPLAINTFORMINFO.html

Students may also file unresolved complaints with the Middle States Commission on Higher Education, Elmira College’s regional accrediting agency, once all other avenues have been exhausted.  Contact information is listed below:

Middle States Commission on Higher Education
3624 Market Street
2nd Floor West
Philadelphia, PA 19104
Telephone: (267) 284-5000
Email: info@msche.org
www.msche.org